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Patient Advice and Liaison Service (PALS) - Alder Hey Children's Hospital Trust

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Home > Patients and families > Feedback and complaints > Patient Advice and Liaison Service (PALS)

Patient Advice and Liaison Service (PALS)

PALs helps the NHS to improve services by listening to what matters to patients and their families and making changes when appropriate.

Photo of the PALs office

What is the Patient Advice and Liaison Service? 

The Patient Advice and Liaison Service (PALS) is here to help with any questions and concerns you may have.

More than anything, we want what we do to be the very best that can be done. If you are unhappy about any aspect of treatment or service you and your child has received from Alder Hey, we want to know. Please tell us.

PALS also helps the NHS to improve services by listening to what matters to patients and their families and making changes when appropriate. PALS will also advise you about making a complaint and refer you to the Complaints Service.

How to raise a concern

Our PALS team will speak to you about any concern you want to discuss. You can visit them in person in the hospital atrium near the treehouse from 9am to 5pm, Monday to Friday.

Or you can:

  • Send them a message by completing the form on this page
  • Call 0151 252 5161
  • Write to PALS, Alder Hey Children’s NHS Foundation Trust, Eaton Road, Liverpool L12 2AP

If the team are helping other families, they may not be able to answer the phone and you may need to leave a voicemail. We will return your call as soon as we are able to.

Contact PALS

Your name(Required)
Child's full name(Required)
Child's date of birth(Required)

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